Logistics2026Placeholder case study

Dispatch and fleet-tracking platform

Kaduna logistics operator

Replaced a WhatsApp-and-spreadsheet dispatch process with a single system covering orders, drivers, and proof of delivery.

The problem

Dispatch ran on three WhatsApp groups and a shared spreadsheet. Nobody could answer where a consignment was without making four phone calls, and disputed deliveries had no paper trail.

What we did

Six weeks: a dispatcher console on the web, a driver app that works offline and syncs when signal returns, and photo-plus-signature proof of delivery attached to every order.

The result

Dispatch time per order fell from around 12 minutes to under 2. Delivery disputes now resolve from the record rather than from memory.