Refund policy
When you can get your money back on a course, a mentorship plan, or a project deposit — stated plainly, so you can decide before you pay.
We would rather you knew the refund position before you paid than argued about it afterwards. This policy forms part of our terms of service.
Cohort courses
More than seven days before the cohort starts: full refund, no questions asked. Email us and we will process it within five working days.
Within seven days of the start, or during the first two weeks: 50% refund. The remaining 50% covers the seat we held and the material already released.
After week two: no refund. You may, however, transfer your seat to the next cohort once at no charge, provided you ask before the cohort ends.
If we cancel or reschedule a cohort: full refund, or a free transfer to the next cohort — your choice.
Self-paced courses
Within seven days of purchase, and if you have completed less than 20% of the lessons: full refund.
After that: no refund, because the material has been delivered.
Instalment plans
The first instalment follows the same rules as a full payment. If you cancel after paying only the first instalment, the balance is not owed but the seat is released.
Mentorship
Monthly plans: cancel any time before your next renewal date. We do not refund part-used months, but we also do not charge you again — there is no automatic renewal.
Career Sprint (fixed eight weeks): full refund before the first session. After the first session, a pro-rata refund for the sessions not yet delivered, up to week four. After week four, no refund.
If your mentor becomes unavailable: we will assign another mentor of equivalent seniority, or refund the undelivered sessions in full if you prefer.
Client projects
Project deposits are governed by the signed agreement for that project. Our standard terms: the discovery fee is non-refundable once discovery has taken place, and stage payments are non-refundable once that stage has been delivered and approved. Work not yet started is always refundable.
How to request a refund
Email us from the address on your account with your name, what you bought, and the reason. We respond within two working days and process approved refunds within five.
Refunds are returned by the same method you paid with. Flutterwave usually returns funds to a Nigerian card within a few working days, though the exact timing is up to your bank.
If you are unhappy
Ask us first. Most refund requests come from a problem we could have solved — the wrong course level, a scheduling clash, an unclear expectation. We would rather fix it than lose you.